FAQs

1. How can I contact you?

You can contact us by sending an email to Smartbreezeusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where do you ship your products from?

Our products are shipped from our various locations to ensure effective shipping time.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as when you received it, with all tags and in its original packaging. Contact us at Smartbreezeusa@gmail.com to initiate the return process.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

6. Can I return sale items or gift cards?

No, we do not accept returns for sale items or gift cards. All sale items and gift card purchases are final.

7. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

8. Is there a cooling-off period for European Union customers?

Yes, if you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, with all tags and in its original packaging. Please contact us to initiate the return process.

9. How long does it take to receive a response to my inquiry?

We strive to respond to all inquiries within 24 hours. However, during peak periods, it may take slightly longer to receive a response. We appreciate your patience and assure you that we will address your inquiry as soon as possible.

10. How long does it take to receive my order?

We strive our absolute best to fulfill all orders within 2-4 weeks, however, due to heavy traffic and mass orders, some orders may take longer than usual.